Business Operations Consultant

hace 4 semanas


Barcelona, Barcelona, España Colt Technology Services A tiempo completo
About the Role

We are seeking a highly skilled Business Operations Consultant to join our team at Colt Technology Services. As a key member of our Operations team, you will play a critical role in providing operational performance data insights and analysis to support business process improvements and customer experience enhancements.

Key Responsibilities
  1. Process Optimization: Recommend process and system changes based on data analytics to improve business efficiency and customer satisfaction.
  2. Stakeholder Engagement: Communicate with stakeholders across operations to understand their requirements and provide data analysis to support informed decision-making.
  3. Data Insights: Provide data insights for various projects to enable strategic decision-making and drive business growth.
  4. Reporting and Analytics: Deliver customer-specific reports and analysis for operations senior management team review meetings with customers.
  5. Automation and Efficiency: Automate daily reporting requirements through business intelligence tools and deliver high-quality reports on time.
  6. Customer Segmentation: Develop and deliver customer segmentation strategies within network operations to enhance customer experience.
Requirements
  1. Technical Skills: Excellent knowledge of SQL, Qlik Sense/Power BI, VBA/VBS coding, and advanced Excel skills.
  2. Business Acumen: High-level aptitude and logical thinking to identify business opportunities and drive process improvements.
  3. Education: Bachelor's or master's degree in a quantitative or relevant field.
About Colt Technology Services

Colt is a leading provider of network and voice connectivity across Europe, Asia, and North America's largest business hubs. We have a strong reputation for innovation and customer satisfaction, with industry-leading net promoter scores. Our team is passionate about delivering exceptional connections to support our customers' success.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our inclusive culture values diversity and promotes a work-life balance. If you are a motivated and detail-oriented individual with a passion for business operations and data analysis, we encourage you to apply for this exciting opportunity.



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