Aftersales Engineer
hace 3 semanas
About the Role
We are seeking a highly skilled Aftersales Engineer to join our team at BYD Europe BV. As a key member of our Quality team, you will play a crucial role in ensuring customer satisfaction and maintaining the high quality of our forklift products.
Key Responsibilities
- After-sales customer service and communications: Provide exceptional customer service and communicate effectively with customers to resolve any issues or concerns.
- Handling of complaints and warranty cases: Investigate and resolve customer complaints and warranty cases in a timely and professional manner.
- Planning site visits and attending customer sites: Plan and attend site visits to diagnose and troubleshoot technical issues with forklifts, providing effective solutions and ensuring customer satisfaction.
- Developing and building strong links with customers: Foster strong relationships with customers to understand their needs and provide tailored solutions.
- Providing after-sale support for forklift products: Offer comprehensive after-sales support to ensure customer satisfaction and loyalty.
- Diagnosing and troubleshooting technical issues: Use your technical expertise to diagnose and troubleshoot technical issues with forklifts, providing effective solutions and recommendations.
- Collaborating with the sales team: Work closely with the sales team to address customer concerns and provide technical support.
- Giving regular training to the dealer: Provide regular training to dealers on our forklift products, ensuring they have the necessary knowledge and skills to provide excellent customer service.
Your Profile
To be successful in this role, you will need:
- Experience in mechanical and electric engineering
- Effective planning and organizational skills
- Able to work on your own initiative
- Excellent communication skills in Spanish & English
We Offer
As a valued member of our team, you will enjoy:
- Plenty of career growth opportunities within a fast-growing Quality team
- Job in a fast-developing company that stands for sustainable and forward-thinking technology
- Performance and experience-based competitive remuneration
- Pension plan
- Commuting allowance
- Relocation allowance
- Visa sponsorship if applicable
- Team building events and employee learning opportunities
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