Store Operations Manager

hace 2 semanas


Madrid, Madrid, España Nike A tiempo completo
Nike Store Lead Job Description

Become a part of the Nike team and contribute to delivering exceptional customer experiences. As a Store Lead, you will be responsible for coordinating and advising employees to ensure an excellent work environment. Your exceptional customer service skills will be utilized to deliver premium brand experiences to our customers.

Key Responsibilities:
  • Coordinating and advising employees to ensure an excellent work environment
  • Utilizing exceptional customer service skills to deliver premium brand experiences
  • Supporting daily operations to achieve sales goals
  • Representing the brand in Nike initiatives
  • Ensuring the store meets all Nike standards and guidelines
Commercial Support:

As a Store Lead, you will be responsible for supporting a team that can efficiently receive products, conduct accurate inventories, and meet presentation standards. You will work with department coaches to oversee individual components and manage these tasks. You will also prepare for monthly launch initiatives on time and provide periodic feedback.

Experience of Athletes:

You will ensure the team has the tools to deliver the best athlete experiences. You will collaborate with coaches to schedule Nike Community Ambassador activities to strengthen the team. You will also work on the hiring and onboarding process in collaboration with store leaders.

Customer Experience:

You will lead by example on how to provide our service on the sales floor and enhance the customer experience. You will provide resources for the team to have brand knowledge on all aspects of customer service, including using digital services.


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