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Program Director
hace 2 meses
Job Title: Program Director
Job Summary:
We are seeking a highly skilled and experienced Program Director to join our team at Minacs. As a Program Director, you will be responsible for leading and managing a team of professionals to deliver exceptional customer service and support to our clients.
Key Responsibilities:
- Lead and manage a team of customer service professionals to deliver high-quality service to clients
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to identify and resolve customer issues
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and implement training programs to enhance customer service skills
- Manage customer relationships to build trust and loyalty
- Develop and manage customer service metrics to measure performance
Requirements:
- 5+ years of experience in customer service management
- Proven track record of delivering high-quality customer service
- Excellent leadership and communication skills
- Ability to analyze customer feedback and identify areas for improvement
- Experience with customer service metrics and analytics
- Ability to develop and implement training programs
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
