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Senior Process Analyst
hace 2 meses
We are seeking a highly motivated Process Analyst to join our team at Criteo, a global commerce media company. As a Process Analyst, you will play a key role in supporting our Customer Accounts Administration and Billing departments.
Key Responsibilities- Process Analysis and Improvement: Analyze current customer account administration and billing processes to identify inefficiencies and opportunities for improvement.
- Collaboration and Stakeholder Management: Collaborate with stakeholders across departments (Customer Success, Finance, Operations) to gather requirements and understand process pain points.
- Process Documentation and Communication: Develop and document process maps and flowcharts to visualize workflows, and design and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Change Management and Implementation: Develop and implement process changes, including the creation of training materials and communication plans for impacted teams.
- Process Monitoring and Evaluation: Monitor and track the effectiveness of implemented process changes and recommend further adjustments as needed.
- Strong Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to identify root causes of issues.
- Excellent Communication Skills: Excellent communication, both written and verbal, with the ability to clearly explain complex processes to both technical and non-technical audiences.
- Collaboration and Teamwork: Proven ability to collaborate effectively with individuals at all levels within the organization.
- Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with process mapping tools (e.g., Visio) a plus.
Criteo is a global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform. We are committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best work.
