Senior Technology Product Manager
hace 1 mes
Job Summary
The Head of Customer and Commercial Technology will be a trusted partner to the business, owning the whole lifecycle of 22 technology products supporting Customer & Commercial business processes of Iberia. This role will ensure product teams are focused on delivering business outcomes, value, and services that meet expectations on quality, cost, and performance.
Key Responsibilities
- Work in partnership with IAG Tech and the business to become a trusted partner to the business and own the relationship with business directors/product owners/sponsors for the product area.
- Define the product vision and roadmap aligned to business and technology strategy, plans, and priorities.
- Work in partnership with Enterprise Architecture team to define 3-5 years technology strategic roadmap for Customer & Commercial products, keeping them updated on a yearly basis.
- Ensure strategic plans are actioned and funding is secured through financial planning process.
- Agree the strategic themes, portfolio vision, and backlog, and EPICs as part of a Lean Portfolio Management process to agree the expected outcomes during the year.
- Create the framework to size (resource and budget), shape (Dev, DevOps, DevSecOps) and populate the product team(s) to ensure that product vision and roadmap can be delivered.
- Determine and monitor delivery approach, i.e. requirements require a Solution Delivery (Large Solution) and/or Product Delivery (Essential) approach.
- For large solutions, ensure the creation and maintenance of a solutions backlog, run solution demos, operate a solution train, and manage delivery of capabilities and enablers.
- For core (essential) solutions, create and maintain program and team backlogs, run system and program increment demos, drive a continuous delivery pipeline including agile release train, scrums, etc. to manage delivery of capabilities and enablers.
- As part of this, use techniques such as agile, continuous learning, design thinking, eXtreme Programming, kanban, retrospectives, in coordination with other areas of the Tech organization such as Enterprise Architecture and Software Engineering.
- Lead the product team to ensure it focuses on delivering business outcomes, value, and services that meet business expectations on time to market, quality, cost, and performance.
- Ensure that the performance of the product team is demonstrated through KPIs that measure relevancy (e.g. NPS), usage (e.g. transaction volumes), value (e.g. customer satisfaction).
Requirements
- Strong understanding of technology product management and delivery.
- Experience in working with cross-functional teams to deliver business outcomes.
- Ability to define and communicate product vision and roadmap.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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