Market Financial Center Manager
hace 4 días
This role is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.
Key Responsibilities- Manage as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.
- Drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
- Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
- Proven record of balancing risk and making sound decisions while achieving business goals.
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
- Proficiency in computer skills and professional programs (for example, Microsoft Office).
- Ability to pass pre-employment assessments and compliance requirements.
- Availability to work weekends and/or extended hours as required to run the business.
- Must be able to travel to any financial center within the defined market.
- 1+ years management experience including hiring, coaching, and developing direct reports.
- Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality.
- Undergraduate degree.
- Bilingual (fluent verbal and written).
- Customer Service Management.
- Performance Management.
- Coaching.
- Customer and Client Focus.
- Talent Development.
- Risk Management.
- Sales Performance Management.
- Business Operations Management.
- Recruiting.
- Result Orientation.
- Referral Management.
- Leadership Development.
- Inclusive Leadership.
- Prioritization.
- Problem Solving.
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