Customer Success Strategist
hace 2 semanas
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Formalize. As a key member of our Customer Success team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
Key Responsibilities- Work closely with our customers to solve problems, create value, and build loyalty.
- Help build and optimize our Customer Success function across products and customer tiers.
- Collaborate on projects across departments to improve the customer experience.
- Be a source of customer feedback and qualified product ideas.
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable.
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms.
- Strong communicator, collaborator, and problem solver.
- Connect effortlessly with clients and build lasting relationships.
- Professional with great business acumen and customer understanding.
- Structured, diligent, and dedicated.
- Professional fluency in English.
- Native fluency in French.
- You thrive in an environment where you contribute to maintaining a high momentum.
Formalize is a tech company founded in 2021 with offices in multiple European markets. We are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups.
We help companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.
Our Culture- We are all very goal-oriented and hardworking.
- We are responsible, and we like accountability.
- We are connecting, and we like to build meaningful relationships.
- We are optimistic and like to laugh and have a positive atmosphere.
- We like to dream big and to have clear visions for the future.
- Send application and upload relevant information.
- Completion of Talent test.
- 15 minutes online interview with our Talent Acquisition team.
- 30 minutes online interview with our hiring manager.
- 60 minutes in-person final interview with hiring manager and CRO / Head of Sales.
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