Incident Management Officer
hace 2 semanas
About the Role
Axa Group is seeking a highly skilled Incident Management Officer to join our team. As an Incident Management Officer, you will be responsible for ensuring the smooth operation of our IT systems and overseeing the incident management process from evaluation to resolution.
Key Responsibilities
- Record and analyze all incidents, identifying trends and areas for improvement
- Develop and implement procedures to prevent similar problems in the future
- Manage technical support teams and coordinate efforts to resolve incidents
- Communicate effectively with stakeholders throughout the incident lifecycle
- Identify and implement process improvements to enhance incident management
Requirements
- At least 3 years of experience in IT service management or a related field
- Strong technical skills and knowledge of IT infrastructure, networks, and applications
- Excellent communication and problem-solving skills
- ITIL certification or willingness to obtain
- Proficient in Service Now environment
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
Language
English - Excellent: professional level both in writing and speaking
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