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Field Service Specialist
hace 2 meses
Job Summary:
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our Purpose drives us to build a more sustainable future, making the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence, supporting more than 10,000 customers worldwide. We create products to meet the needs of our customers who supply energy, fresh water, pharmaceuticals, and other essentials to consumers, businesses, and governments globally.
Role Overview:
The Field Service Specialist installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This challenging position provides real-time technical support to our customers, recommending repairs, upgrades, and replacement equipment. The Field Service Specialist is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Key Responsibilities:
• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer's personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
Requirements:
• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
