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Expert Beauty Trainer
hace 2 meses
About the Role:
The L'Oréal Luxe Division is seeking a highly skilled and experienced Expert Beauty Trainer to join our Retail Education team. As a key member of our team, you will be responsible for providing training on brand-related content, sales methodology, and retail follow-up in line with brand strategy and business growth.
Key Responsibilities:
- Train customers and beauty advisors on brand-related products and services.
- Convey brand values to distribution and provide regular support at the point of sale.
- Develop creativity among customers and their teams, linked to new products.
- Implement global or customized training programs for each store and/or staff.
- Measure target performance and adjust training plan according to needs.
- Participate in the development of new training actions.
- Manage the Mystery Shopper program based on needs.
- Contribute to improve the sale of our products in line with the brand strategy.
- Adapt and manage new training and sales tools.
- Support in the design of the new training and associated tools.
- Support the development plan for new BA's, with the integration program.
- Track competition and report information.
Main KPIs:
- Productivity (IPT/AUS)
- NPS/MS Score
- Conversion rate
Requirements:
- Previous experience of at least 3 years as a trainer in strategic projects.
- Expertise in make-up, perfumes, and treatments.
- Mobility to travel recurrently.
- Good communication skills and empathy.
- Languages: Fluent English, French is an asset.
- 360o cooperation with external and internal stakeholders.
- Vocation of service, customer orientation, and customer needs, and ensure excellence in the shopping experience.
- Knowledge of the selective beauty sector is a plus.
