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Product Specialist Trainee
hace 2 meses
At Roche, we're committed to fostering diversity, equity, and inclusion in our global healthcare community. As a Product Specialist Trainee, you'll play a vital role in providing specialized remote technical support to users of our analyzers in Anatomic Pathology and Molecular Biology. Your primary responsibility will be to maintain excellent communication and collaboration with customers to ensure timely resolution of issues and requests.
Key Responsibilities- Provide remote technical support to users of our analyzers
- Maintain excellent communication and follow-up with customers
- Troubleshoot and resolve technical issues in a timely manner
- Document and escalate complex issues to higher-level support teams
- Provide training and guidance to customers on analyzer operation and maintenance
- Collaborate with cross-functional teams to ensure customer satisfaction
We're looking for students of Biomedical Engineering and/or Biomedicine who are proactive, solution-oriented, and possess strong teamwork and collaboration skills. Fluency in Spanish and English (conversational and good writing skills) is a must, with Portuguese being a requirement. If you're interested in new technologies and have analytical thinking, we'd love to hear from you.
What We OfferAs a Product Specialist Trainee, you'll gain practical experience and develop your skills in the following areas:
- Learn the functioning of a microbiology and/or anatomical pathology laboratory
- Receive specific product training on Roche's offerings
- Enhance your communication, troubleshooting, and customer service skills
- Expand your network within the company
- Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. We're a research-focused healthcare group that values innovation, curiosity, and diversity. Roche is an Equal Opportunity Employer.
