Oracle Cloud HCM Functional Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Unilabs A tiempo completo
Unilabs Oracle Cloud HCM Functional Support Analyst Role

We are seeking a highly skilled Oracle Cloud HCM Functional Support Analyst to join our team at Unilabs. As a key member of our HR IS team, you will be responsible for providing expert support for our Oracle HCM Cloud applications, ensuring our HR systems are functioning optimally and meeting the needs of our organization.

Key Responsibilities
  • Provide functional support and troubleshooting for the Oracle Cloud HCM modules, including Core HR, Talent Management, and Compensation Management.
  • Resolve Level 2 and Level 3 support tickets in a timely and efficient manner.
  • Collaborate with HR users to gather requirements, identify system improvements, and enhance functionality based on user feedback.
  • Conduct system testing, including User Acceptance Testing (UAT), and validate system changes.
  • Maintain detailed documentation of processes, configurations, and user guides to ensure efficient knowledge transfer.
  • Produce weekly status reports, including key performance indicators.
  • Assist with the implementation of new features and functionalities after thorough analysis of business needs.
  • Collaborate with cross-functional teams to ensure smooth integration and data flow between HR systems and other applications.
  • Stay updated with the latest Oracle Cloud HCM trends to provide informed recommendations for system enhancements.
Requirements
  • Bachelor's degree in Human Resources, Information Technology, or a related field.
  • Minimum of 3 years of experience as a Functional Support Analyst within Oracle Cloud HCM.
  • Excellent knowledge of Oracle Cloud Human Capital Management Application functionality, including Core HR, Absence Management, Talent Management, Compensation, and Performance Management.
  • Strong functional expertise covering all Oracle SaaS Applications supporting technologies, such as Workflow, HCM Export, HDL, APIs, and Cloud Security.
  • Strong functional knowledge of Oracle HCM Cloud Applications, including ORC and Learning Management.
  • Previous experience of regression testing Oracle Quarterly release upgrades.
  • Excellent problem-solving skills and the ability to analyze complex issues.
  • Strong communication skills with the ability to effectively interact with HR, IT, and management.
  • Experience with system testing methodologies and documentation practices.
  • Familiarity with data management and reporting tools related to HCM.
  • Oracle HCM certification.

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