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About Our Company

Boats Group is a leading digital business in the recreational boating industry, known for its innovative approach to making buying and selling boats easy. Our team of talented professionals is dedicated to pushing the boundaries of technology to drive growth and success.

About the Role

The Credit Controller reports to the Billing Manager and is responsible for managing customer collections for the International sales ledgers. This role requires effective communication with customers and internal teams, as well as working closely with the finance team to ensure timely and accurate collections.

Key Responsibilities

• Process cash applications daily from bank transfers and other direct customer payments, allocating them against outstanding invoices in NetSuite.
• Process credit card payments as needed and update customer payment card details on EPX/ Stripe, following up on declined payments with customers.
• Reach out to customers via phone calls or emails regarding past due accounts, in accordance with the aged debt collection policy.
• Take responsibility for monitoring the resolution of customer disputes, ensuring timely and correct action is taken.
• Communicate with customers and internal teams for inquiries, including payment information, invoice questions, and account balances.
• Monitor and report on customer outstanding invoices, unallocated payments, and customer issues.
• Review unapplied cash on customer accounts for refunds and/or apply to open invoices, communicating with customers as necessary.
• Work closely with the International Account Management team to review past due accounts and schedule regular meetings to review overdue accounts.
• Compile and submit overdue account details to the collection agency, in accordance with the aged debt policy, and monitor collection progress, reviewing collection fees payable to ensure they are accurately charged.
• Monitor and respond to legal documents for customer bankruptcy declarations.
• Process account write-offs as needed, in conjunction with collection accounts, ensuring all journals posted in NetSuite are accurate.
• Ensure cancellation and credit memos are correctly actioned for accounts, ensuring debt outstanding relates to the correct periods.
• Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
• Assist and take ownership of the billing processes and approvals for the monthly billing cycle.
• Perform other job-related functions as required.

Requirements

• Strong previous experience in Credit Control across different European territories.
• Ability to communicate effectively with internal and external customers in Spanish and English, with German as an asset.
• Experience reviewing and advising on past due accounts for payment options and debt recovery.
• Organized and efficient, with high standards of accuracy and attention to detail.
• Excellent interpersonal skills and ability to build strong relationships.
• Excellent written and verbal communication skills, both internally and externally.
• High level of professionalism, with a 'can do' attitude and ability to thrive in a fast-changing environment.
• Experience with NetSuite and Salesforce, advantageous but not essential.

What We Offer

• Competitive compensation and benefits package.
• Hybrid working flexibility.
• New laptop and office accessories.
• All national holidays.
• End of year holiday leave.
• Birthday holiday.
• Medical insurance.
• Discounted wellness benefits.
• Meal and travel voucher program.
• 32 hours of volunteer time paid per year.
• Professional reimbursement program for employees to take courses and attend seminars.