Junior Business Intelligence Support Specialist

hace 2 días

Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo
Job Summary

We are seeking a highly skilled Junior Business Intelligence Support Specialist to join our Data & Business Intelligence organization within Group Operations Business Transformation.

Main Responsibilities
  • Perform standardized monitoring tasks of technical platforms and applications to ensure service levels and performance are met, addressing or escalating performance or operational issues.
  • Manage incident escalations and complaints related to the technology layer, working with Business Units to resolve individual service issues.
  • Collaborate with Application SMEs and Platform SMEs in the evolution of standardized operational tasks.
  • Report service performance to line management and provide feedback on execution of standardized operational tasks to business.
  • Comply with IT service management governance, standards, and policies.
  • Provide input for service level performance reports to the business, generating improvement actions where necessary.
  • Support the end-user satisfaction process and service improvement programs.
Requirements
  • University level education or equivalent.
  • Over 1-3 years of experience.
  • Prior experience working in IT support or Business Intelligence role desirable.
  • Effective communication skills.
  • Ability to work effectively in a global organization, under time pressure, and to manage ambiguity.
  • Prior experience working in a financial services environment desirable, preferably insurance.
  • Experience with RPA (UiPath, BluePrism) and PowerApps is a plus.
  • Fluent in English (spoken and written). Further languages preferred.
  • Option to work remotely within Spain, even up to 100%, with the option to work abroad up to 25 days yearly.
  • Over 300 euros to set up your home office and additional monthly home office allowance.
  • Wide range of internal and external trainings, including free English, German, and Spanish classes depending on the needs.
  • Ticket restaurant or flexibility to exchange it for other benefits.
  • Life, accident, and health insurance.
  • Collective life retirement plan.
  • 2000 referral bonus if you bring other talented people like you.
  • Special banking and insurance conditions plus exclusive employees discounts.
  • Functional diversity benefits.
  • Events: summer and Christmas party, different activities like hiking, investment, beach volleyball club, and many more.
  • No dress code.

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