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Technical Repair Specialist
hace 2 meses
Overview
This position is focused on the technical service and support of instrument systems.
Role Summary
Under the guidance of the Service Specialist Manager, the technician will be responsible for executing tasks related to the repair and verification of Werfen instrument systems.
Primary Responsibilities
• Conduct technical repairs on all designated systems, including updates, preventive maintenance, and enhancements.
• Oversee the refurbishment of equipment modules.
• Program, execute, and document service calls effectively.
• Maintain clear and assertive communication with team members.
• Uphold and promote the core values of Werfen, which include:
• Integrity: Commitment to respect, honesty, and humility.
• Leadership & Management: Emphasis on innovation and teamwork.
• Delivering Results: Focus on quality, excellence, and customer satisfaction.
• Additional responsibilities as assigned by the Service Specialist Manager and Service Director.
Key Relationships
• Collaborate with various roles within the service department, including the Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, and Supply Chain personnel.
Required Skills & Competencies:
• Strong problem analysis and resolution skills.
• Excellent organizational abilities and a customer-oriented mindset.
• Effective communication skills.
Adaptability & Responsibility
• Ability to work collaboratively within a team environment.
Travel Requirements:
• Not applicable.
