Front Office Assistant

hace 2 días

Barcelona, Barcelona, España Accor A tiempo completo
Front Office Intern

We're seeking a highly motivated and enthusiastic Front Office Intern to join our team at The Hoxton, Poblenou. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and supporting the management of our day-to-day front office operations.

Key Responsibilities:
  • Provide warm and welcoming service to guests, making them feel at home.
  • Manage guest arrivals and departures, ensuring all bills are accurate and guests are satisfied.
  • Collaborate with our teams to maintain a high level of occupancy and resolve any overbooking issues.
  • Answer phone calls, respond to guest requests, and provide recommendations for local attractions and experiences.
  • Act as the gatekeeper for the hotel, ensuring that all guests and staff are aware of hotel policies and procedures.
What We're Looking For:
  • A passion for hospitality and a desire to deliver exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A proactive and flexible approach, with a willingness to learn and adapt to new situations.
  • Fluency in Spanish and English, with a strong attention to detail and ability to multitask.
What We Offer:
  • A competitive internship allowance of 500€ gross per month.
  • Food on us during your shift, so you can focus on providing great service.
  • A free night at The Hoxton and a meal for two when you first start with us.
  • Ongoing training and development to help you grow and succeed in your role.
  • The opportunity to work with a dynamic and innovative team, passionate about delivering exceptional hospitality experiences.

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