Genesys Cloud Support Specialist

hace 5 días

Madrid, Madrid, España Sabio Group A tiempo completo
Genesys Cloud Support Engineer

Sabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.

About the Role

We are looking for an exceptionally driven Genesys Cloud Engineer L1 to join our Support department. As a key member of our team, you will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities
  • Problem solving: Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.
  • Continuous improvement: Perform analysis on platform problems and propose actions to avoid recurring technical problems.
  • Communication: Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise, and effective way.
  • Configuration and administration of the Genesys Cloud environment in one of our customers.
  • Ticket management: follow-up, track, and ticket escalation within the customer ticketing tool.
  • Manufacturer escalation if necessary.
Requirements
  • Technical skills: Experienced in Contact Center environments, especially those implemented on Genesys Cloud.
  • Experienced in monitoring and alarm systems.
  • Competencies & Behaviours: Degree in ICT (Computer Science, Telecommunications).
  • Knowledge and experience with contact center technologies (Genesys Cloud).
  • Knowledge and experience with ticketing tools (Remedy, ServiceNow).
What We Offer

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

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