TRICARE Beneficiary Service Representative
hace 1 día
We are seeking a highly skilled and experienced TRICARE Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional service to military families and ensure seamless healthcare delivery.
Key Responsibilities- Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and Customer Relationship Manager systems.
- Register TRICARE beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person.
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other events.
- Provide basic claims assistance and collect and record Health Information into applicable systems.
- Assess the appropriate assistance level needed and refer or escalate as necessary.
- Collect and report information on daily activities performed and maintain confidentiality and proper handling of Protected Health Information.
- Provide remote support to Leidos BSRs at other sites and adhere to a business casual dress code.
- Shadow new BSRs as needed and perform other duties as assigned.
- High school diploma or GED.
- Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
- Must be a US Citizen.
- Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1.
- Will be expected to travel to multiple sites from 25%-75% of the time.
- Three years' cumulative experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment, medical or clinical environment, MHS Genesis or civilian healthcare computer system, and customer service environment.
- Fluent in English.
- Proficient in written and oral communications.
- Effective presentation skills.
- Computer literate with Internet research experience.
- Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
- Ability to reply tactfully with people on the phone and in person.
- Ability to work independently and under minimal supervision.
- Excellent organizational skills and time management skills.
- Detail oriented.
- Ability to multitask.
- Knowledge of Defense Enrollment Eligibility Reporting System and MHS Genesis.
Leidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security markets. We take pride in making a difference every day and offer a range of benefits, including competitive paid time off, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on-the-job training, paid parental leave, paid disability leave, and an internal/external referral bonus program.
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Rota, Cádiz, España 00100 LEIDOS, INC. A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented TRICARE Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional support to our Active-Duty Military and their families by assisting with TRICARE benefits and enrollment services.Key ResponsibilitiesVerify benefits eligibility and...
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Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented TRICARE Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional support to TRICARE beneficiaries, ensuring they receive the best possible care and services.Key ResponsibilitiesVerify benefits eligibility and process enrollments,...
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TRICARE Beneficiary Service Representative
hace 1 día
Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced TRICARE Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to military families and beneficiaries, ensuring they receive the best possible healthcare experience.Key ResponsibilitiesProvide education and...
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Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits verification, and customer service.Key ResponsibilitiesTravel to multiple sites to provide beneficiary...
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TRICARE Beneficiary Service Representative
hace 3 días
Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits verification, and customer service.Key ResponsibilitiesTravel to multiple sites to provide beneficiary...
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Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits verification, and claims processing.Key ResponsibilitiesTravel to multiple sites to provide beneficiary...
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TRICARE Beneficiary Service Representative
hace 5 días
Rota, Cádiz, España Leidos A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits verification, and claims processing.Key ResponsibilitiesTravel to multiple sites to provide beneficiary...
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TRICARE Beneficiary Service Representative
hace 1 semana
Rota, Cádiz, España 00100 LEIDOS, INC. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will play a critical role in providing exceptional service to our clients and ensuring the smooth operation of our TRICARE program.Key ResponsibilitiesVerify benefits eligibility and process...
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TRICARE Beneficiary Service Representative
hace 1 semana
Rota, Cádiz, España 00100 LEIDOS, INC. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Beneficiary Service Representative to join our team at Leidos. As a key member of our team, you will play a critical role in providing exceptional service to our clients and ensuring the smooth operation of our TRICARE program.Key ResponsibilitiesVerify benefits eligibility and process...
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