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Credit Risk Manager
hace 1 mes
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Credit Controller
hace 2 meses
At Reconocida empresa, we're a talented team of professionals who share a passion for innovation and customer satisfaction. Our company is the fastest-growing digital business in the recreational boating space, and we're committed to making buying and selling boats easy.
About the RoleWe're seeking a highly organized and detail-oriented Credit Controller to join our team. As a Credit Controller, you will be responsible for processing credit card payments, updating customer payment card details, and communicating with customers and internal teams.
Key Responsibilities- Process credit card payments and update customer payment card details on EPX/Stripe as necessary.
- Follow up on declined credit card payments with customers where applicable.
- Monitor and resolve customer disputes in a timely and effective manner.
- Communicate with customers and internal teams regarding payment information, invoice questions, and account balances.
- Monitor and report on customer outstanding invoices, unallocated payments, and customer issues.
- Work closely with the International Account Management team to review past due accounts and schedule regular meetings.
- Compile and submit overdue account details to the collection agency in accordance with the aged debt policy.
- Review collection fees payable to ensure they have been appropriately charged.
- Monitor and respond to legal documents related to customer bankruptcy declarations.
- Process account write-offs as needed in conjunction with collection accounts.
- Calculate monthly commissions for the Sales team.
- Produce a credit memo report to be sent to the Customer Excellence Director at month-end.
- Ensure cancellation and credit memos are correctly actioned for accounts.
- Create proforma invoices for new customers to ensure payment upfront is received before services commence.
- Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
- Ability to communicate effectively with internal and external customers in German and English.
- Experience reviewing and advising on past due accounts for payment options and debt recovery.
- Organized and efficient with high standards of accuracy and attention to detail.