Senior Cloud Security Specialist

hace 1 día


Zaragoza, Zaragoza, España Palo Alto Networks A tiempo completo
Job Title: Senior Customer Success Engineer

As a Senior Customer Success Engineer at Palo Alto Networks, you will play a critical role in enabling our customers' secure environments. You will act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.

About the Role

You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. Your expertise will be the frontline defense against the world's most pressing cybersecurity challenges.

Your Impact
  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives.
  • Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations.
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.
  • Serve as a customer advocate in influencing product roadmap and improvements.
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
  • Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time.
Requirements
  • BS / MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required.
  • Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
  • Understanding SASE architecture and value proposition.
  • In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.


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