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Client Services Manager
hace 2 meses
About the Role
We are seeking a highly skilled Client Services Manager to join our team at Groupe Henner Holding Sas. As a key member of our organization, you will be responsible for managing and supporting a team of 20 employees, ensuring the smooth operation of our site in Madrid.
Key Responsibilities
- Manage and supervise the activity, including consolidating and validating KPIs of site activities
- Contribute to various projects, bringing expertise and identifying key personnel to involve
- Develop and implement action plans to improve KPIs
- Manage and develop team leaders and employees, including recruitment needs and annual objectives
- Work closely with the regional manager, providing visibility on activity and serving as a voice for the team
Requirements
- Previous successful experience in management, improving customer journey, client service, or similar job roles
- Bilingual in English, with an additional language a plus
- Ability to follow up on budgets and projects in a fast-paced environment, using initiative and defining a strategic vision
- Methodical, rigorous, organized, and reactive, with the ability to federate and work in a respectful and supportive environment
About Us
Groupe Henner Holding Sas is a leading group in group health insurance and social protection. We protect the lives and health of 2.1 million people, providing them with access to the world's largest network of healthcare partners. Our approach is built on the values of Caring, which extends to our teams and our beneficiaries.
What We Offer
- Permanent contract with a competitive salary and benefits package
- Flexible work organization, allowing for telecommuting up to 2 days per week
- Opportunities for professional growth and development
