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Senior Project Manager

hace 2 meses


Barcelona, Barcelona, España Docplanner A tiempo completo
About the Role

We are seeking a highly skilled Senior Project Manager to join our team at Docplanner. As a Senior Project Manager, you will play a key role in overseeing and managing projects aimed at improving patient support and satisfaction.

Key Responsibilities
  • Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Data-Driven Decision Making: Utilize SQL and project management tools to analyze data, create reports, and provide actionable insights for continuous improvement.
  • Content and Policy Management: Develop and implement policies, guidelines, and content that enhance the customer experience and reflect user feedback.
  • Innovation and Problem Solving: Bring new ideas and solutions to the table, addressing challenges proactively and strategically.
  • Automation and Machine Learning: Leverage automation and machine learning technologies to streamline processes and improve efficiency.
  • User Feedback Loop: Propose user feedback loop to ensure customer needs and expectations are met.
  • Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Operational Excellence: Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.
  • Project Planning and Execution: Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.
Requirements
  • Proven experience in project management or a related role, preferably in tech companies.
  • Strong analytical skills with SQL knowledge.
  • Proficiency in project management tools (e.g., JIRA, Trello).
  • Knowledge of programming logic and ability to perform basic coding tasks.
  • Understanding of AI basics and experience with automation and machine learning.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience with user feedback analysis and continuous improvement methodologies.
  • Being flexible.
  • Problem-solving skills.
  • Fluency in English is mandatory; Spanish is a plus.
About Us

At Docplanner, we are committed to providing exceptional patient support and satisfaction. We offer a flexible remuneration and benefits system, true flexibility and work-life balance, and a focus on health and wellness.