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Critical Facility Operations Specialist
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Critical Facility Operations Specialist to join our team at Iron Mountain. As a Critical Facility Operations Specialist, you will be responsible for providing technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems.
Key Responsibilities
- Take ownership of IMDC's critical power, cooling / environmental, security & support systems and facilities to meet or exceed uptime service levels.
- Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
- Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
- Permit and monitor contract vendors.
- Monitor, resolve and update all assigned service tickets using IMDC's ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
- Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
- Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.
- Assist in arranging access and creating work authorisations and changes for internal works or for vendors.
- Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed.
Requirements and Competencies
- Experience in a critical operations environment and/or data center experience preferred.
- An Electrical Engineering qualification or formal training required.
- English language skills are preferred.
- Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
- Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
- Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
- Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
- Customer service mentality - we are customer focused.
What We Offer
- Competitive base salary with comprehensive benefits
- Opportunity to develop yourself and build your career
- Great working environment in a dynamic, international, fast growing organisation
- A support system where you have a safe place to voice your opinion, share feedback, and be your true, authentic self
- Be part of an ever-evolving global organisation focused on transformation and innovation
- Global connectivity to learn from 26,000+ teammates across 52 countries
- A winning team that embraces diversity and inclusion, and celebrates our differences
- Competitive Total Reward offerings to help you balance your career at Iron Mountain, along with your family, personal wellness, and financial wellbeing
