Senior Business Travel Consultant

About UsCompruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.Visit to learn more.About the RoleThe Senior Business Travel Consultant – Executive Care is part of a newly established, market‑specific Executive Care team, dedicated to delivering a premium, high‑touch service experience to a select portfolio of high‑value and VIP customers across the UK & Ireland.This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms, who thrives in complex, fast‑paced environments and takes full ownership of end‑to‑end customer journeys. You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time‑sensitive changes, and escalations with confidence, discretion, and commercial awareness.The ideal candidate is customer‑obsessed, proactive, and commercially astute, combining strong technical travel knowledge with critical thinking and exceptional service delivery.What You’ll Do1. Executive Customer Support & Ticket OwnershipDeliver exceptional, end‑to‑end travel support for Executive Care customers within the market.Own each case from initiation to resolution under a “one ticket, one consultant” model.Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.Prioritise VIP and high‑touch customers using dedicated routing views, priority queues, and tagging.Apply sound judgement when making decisions within defined risk and commercial guidelines.2. Travel Booking Expertise & GDS ProficiencyCreate, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms).Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations.Confidently manage schedule changes, IRROPs, missed connections, and urgent re‑accommodation.Ensure accuracy, compliance, and cost efficiency across all bookings.Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.3. Service Quality & Customer SatisfactionConsistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution‑focused service.Apply the market‑specific Quality Scorecard to ensure behaviours align with Executive Care expectations.Adapt communication style to customer urgency, tone, and seniority.Use customer sentiment, feedback, and context to inform decision‑making and escalation when required.4. Cross‑Functional CollaborationPartner closely with Account Managers, Sales, Implementation, and Operations to deliver seamless customer outcomes.Participate in structured communication loops to ensure alignment on customer needs and regional priorities.Support the Team Leader by sharing actionable customer insights and emerging trends.Act as a strong ambassador for Executive Care across the wider organisation.5. Escalation & Issue ManagementOwn escalations with urgency, professionalism, and clarity.Manage complex or sensitive cases through established Executive Care escalation workflows.Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.Balance customer advocacy with policy, commercial, and risk considerations.6. Process Adherence & Continuous ImprovementFollow SOPs while applying critical thinking to non‑standard or novel travel scenarios.Identify opportunities to streamline workflows, reduce friction, and improve customer journeys.Provide structured feedback to the Team Leader and Operational Excellence / BPI teams.Support pilot initiatives, hypercare activity, and new process rollouts.7. Data Awareness & Performance ManagementUse dashboards and performance data to understand personal results and identify improvement opportunities.Actively engage in coaching, quality reviews, and peer feedback.Maintain strong adherence to SLAs, workflows, and Executive Care service standards.What We’re Looking ForNative level French languageProven experience as a Senior Business Travel Consultant or equivalent role.Strong hands‑on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan).Experience supporting VIP, executive, or high‑touch corporate customers.Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs.Strong problem‑solving, decision‑making, and critical‑thinking skills.Exceptional written and verbal communication skills.High attention to detail and strong organisational skills.Contact centre or executive support team experience.Familiarity with Zendesk or similar case management tools are desirable.Experience working in market‑specific or premium service environments.You'd make a great fit if youPut the customer at the centre of every decisionTake ownership and accountability from start to finishThink critically and act with urgencyCommunicate clearly and professionallyCollaborate across teams and avoid silosStrive for simplicity, accuracy, and excellence in every interactionWhat we offerReceive competitive compensation and equity ownership in PerkRest and recharge with our generous allocation of vacation days plus public holidaysTake control of your physical health with your choice of private healthcare or a gym allowanceKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesMake your money go further with our flexible compensation planFocus on your family with 17 weeks’ paid parental leave during your child’s first yearContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 “Work from Anywhere” days per yearNurture your language skills with in real‑life English, Spanish and Catalan lessonsFollow your passions and take a four‑week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @ or @ , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. xsgfvud Forward it to , and we will confirm whether it is legitimate.#J-18808-Ljbffr