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About the RoleInscríbase sin demora Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.We seek a highly motivatedIT Service Managementto join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.Key ResponsibilitiesDesign and optimiseend-to-end IT service and support processes, including stakeholder alignment and documentation.Coordinate and managemultiple service providers and ensure adherence to SLAs and quality standards.Monitor and reporton service performance; prepare regular reports and presentations for internal and external stakeholders.Drive continuous improvementby identifying process inefficiencies and implementing corrective actions.Support the team leadwith contract management and vendor negotiations.Act as theinterface between technical experts and service agentsto foster collaboration and service excellence.Collaborate as a key member of project teams during IT service rollouts and transformations.Handle escalation processes professionally and ensure resolution pathways are followed.Maintain a high level of customer satisfaction through proactive service delivery and communication.What you bring:A university degree intechnical, economic or related disciplines.3+ years of experiencein IT service management or a similar role.Strong understanding ofIT service management frameworks (e.g., ITIL)and service quality assurance.Strong experience withJira, Confluence.Excellentcommunication skills, with the ability to manage diverse stakeholders and teams.Fluent inGerman and English(written and spoken) — both are mandatory.Proven skills innegotiation and conflict resolution. xsgfvud Strong analytical thinking and solution-oriented mindset.
