HVC Relationship Manager

Join to apply for theLa siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.HVC Relationship Managerrole atBetway Global .Who we areWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team‑players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.Role OverviewThe Betway HVC team is hiring aHVC Relationship Managerfor the Spanish and LATAM market. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data‑led decisions that prioritise our customers.What you’ll be doingBeing responsible for completing identification tasks and profiling our most loyal customersProviding a seamless experience during customers compliance processes, with the goal of increasing compliance pass ratesBeing customer obsessed, striving to deliver a mobile‑led experience and deliver feedback to wider stakeholders of customers experiencesUsing Betway’s global partnerships to create and attend a world class hospitality calendar for LATAM and Spanish customersUsing data to help assist in the automation of customer journeys with a tireless focus on mobile first gamingManaging a sustainable cohort of account managed customersManaging and reporting on performance with a key focus on increasing long‑term player values and retention ratesProviding a world class service to our customers that builds trust, being available and the central point of all HVC customer contactDelivering a strong return on investment within budget for both on and off‑site hostingThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.Essential skills you’ll bring to the tableStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectivelyExperience working collaboratively in cross‑functional teams, with a focus on achieving shared goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scopeExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsFluency in Spanish and EnglishProven working experience of account management in an iGaming companyExperience in hosting customers, knowing what world‑class service looks likeClear understanding of iGaming in Spain and LATAMStrong knowledge on sports and casino productsStrong AML, Responsible Gaming knowledge inclusive of SoW and SoFDesirable skills you’ve got up your sleevePrevious experience in the sports marketing industryPrevious experience in a regulated industry, preferably gamingExperience collaborating with cross‑functional teams to design and optimise automated user journeysOur values are non‑negotiablesOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityWhat you’ll get backWe’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. xsgfvud Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.Health InsuranceLife AssuranceIncome ProtectionSeniority level: AssociateEmployment type: Full‑timeJob function: MarketingIndustries: Gambling Facilities and Casinos#J-18808-Ljbffr