Head of Service Management

hace 2 semanas


Madrid, España Thales Cybersecurity Services – SpainPortugal A tiempo completo

About the CompanyA continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.Thales is looking for a Threat Intelligence Service Manager for its Threat Intelligence department. That is why we are continually innovating our policies, to allow employees to enjoy a real reconciliation of their work and family life.The Threat Intelligence Service Manager will be responsible for leading and managing the threat intelligence service, defining the strategy, coordinating threat analysis activities, ensuring the quality of deliverables, and providing expert guidance to support cybersecurity decision-making.ResponsibilitiesServe as the main escalation point and trusted advisor for the customers regarding Threat Intelligence cybersecurity services.Respond to customer's requests on Threat Intelligence cybersecurity projects and services.Prepare and present regular service reports to customer stakeholders.Define and oversee service-level agreements (SLAs), KPIs, performance metrics, and reporting cycles at customer's level.Effectively manage the service delivery, budget and costs, resources, and relationships with customers.Support the sales team in tenders, defenses demos, and POCs.Strong interpersonal communication and management skills.QualificationsProficiency in OSINT, dark web monitoring, and vulnerability analysis.Broad knowledge of cybersecurity in general, their concepts and frameworks.Native Spanish speaker.Must possess professional working proficiency in English (written and verbal).BenefitsWe support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy. xsgfvud Maximized net salary, decide which Flexible Remuneration package.Expand your Certifications, with our Annual Training Plan (based on technical Certifications, Languages, training in Soft Skills...).#J-18808-Ljbffr



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