Application Support Analyst

Application Support Analyst - IT Services¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross‑border finance and advancing your own career in a dynamic, high‑growth industry.Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per weekWe are looking for a highly motivated and curious Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization.What You’ll DoCore Application Support – Provide timely and effective technical support for a diverse portfolio of third‑party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others.Manage user accounts, permissions, and licensing within supported platforms.Triage, troubleshoot, and resolve application‑related incidents and service requests, escalating to vendors or internal development teams when necessary.Operations & System Support – Collaborate closely with the Operations team to support mission‑critical business systems, including our Core System, Salesforce, and Fenx.Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability.Support the integration and maintenance of smaller, specialized departmental applications.Process Improvement & Documentation – Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps.Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage.Conduct training sessions or create guides for employees on how to best utilize supported applications.What You’ll NeedOwnership and Proactivity: Proactively identify gaps, anticipate potential issues, and propose solutions before they become major problems.Organized and Prioritized: Strong organizational skills and a keen sense of prioritization to manage multiple tasks, meet deadlines, and address critical incidents first.Empathetic and Supportive: Understand that you are supporting colleagues and strive to make their technology experience smooth and positive.Communication: Fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams.Team‑Oriented Vibe: Highly collaborative, enjoying teamwork and supporting a multidisciplinary environment.Growth Mindset: Strong desire to learn new technologies, master complex systems, and continuously expand technical and business knowledge.Why Ebury?Competitive starting salary with an annual discretionary bonus that rewards performance from day one.Dedicated mentorship: Learn directly from experienced managers.Cutting‑edge technology: Leverage state‑of‑the‑art tailor‑made tools and systems.Clear, accelerated career progression: Defined pathways to leadership and specialist roles.Dynamic and supportive culture: Collaboration and personal growth prioritized.Generous benefits package: Health and social benefits tailored to location.Central office: Excellent transport links.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for intolerance. At Ebury, you can be whoever you want to be and feel a sense of belonging no matter your story. xsgfvud Please submit your application on the careers website directly, uploading your CV / resume in English.#J-18808-Ljbffr