Global Logistic Control Tower Operator

Role Summary¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.As a Global Command Center (GCC) Operator, you will be on the front lines of logistics intelligence, ensuring smooth flow and proactive risk management of time‑ and temperature‑sensitive shipments across the global logistics network. You will monitor logistics operations to swiftly respond to changes in temperature, lead time, risk management, and other parameters for network shipments. You will ensure timely and accurate information access to support decision‑making and perform follow‑ups to confirm problem resolution. The GCC Operator is part of a high‑impact, global logistics team ensuring the safe, timely, and efficient flow of global shipments. This team provides 24×7 support and reports to the Global Command Center Team.Role ResponsibilitiesMonitoring – track shipments in real time using advanced monitoring tools.Risk Detection – detect and respond to risks related to temperature excursions or delays; Escalate and intervene promptly to mitigate impact on delivery or product quality.Coordination and Communication:Coordinate with key stakeholders including service providers and internal teams during disruptions.Log all interventions accurately for performance analysis.Intervention and Emergency Response:Activate response processes, track actions, communicate critical information, and minimize impact of incidents.Document incidents, streamline resolutions, categorize outcomes, and initiate claims management.Data Analysis:Support in generating data reports, analyzing historical data, identifying trends or recurring issues, improving practices, and enhancing decision‑making.System Maintenance:Maintain GCC system functionality, suggest enhancements, and assess automation opportunities.Training and Documentation:Contribute to knowledge base, SOPs, work instructions creation and updates, and best‑practice documentation.Basic QualificationsEducation: Bachelor’s degree in Business Administration, Supply Chain, Logistics or a related field.Experience: Preferably experience in a Control Tower or Command Center role; at least 2 years in the pharmaceutical industry with expertise in transportation, logistics and supply chain.Digital Tools: Proficiency in all standard Microsoft applications.Other SkillsTechnical proficiency in transportation, supply chain, cold‑chain logistics, trade & customs, and compliance.Excellent collaboration skills in a multicultural environment; effective communication, responsibility and honesty.Ability to manage high‑pressure situations with tenacity, resiliency and ownership.Critical thinking, problem‑solving, and attention to detail.Time management and organizational skills.Willingness to learn, adaptability and flexibility.Strong analytical skills for synthesizing data to aid decision‑making.Non‑Standard Work ScheduleComfort with 24/7 shift work: Two shifts daily, 7 days per week, 365 days per year, with transparent, fair and equal distribution and standard rest time. Rotating shifts with built‑in rest days to ensure wellbeing.Equal Employment OpportunityWe are an equal‑employment‑opportunity, diverse and inclusive employer. We celebrate all forms of diversity and invite people of all backgrounds to apply. We are committed to providing reasonable adjustments for applicants who need them.Disability InclusionWe are proud to be a disability‑inclusive employer, ensuring equal employment opportunities for all candidates. Applicants who can provide official disability certificates are encouraged to apply. xsgfvud LocationLocations available for new employees are Madrid, and Barcelona only for specific functions.#J-18808-Ljbffr