IT Support Technician
hace 3 días
IT Support Technician (Local Technology Coordinator)Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.Sedgwick Madrid, Community of Madrid, SpainAbout The RoleWe are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our Spanish and Portuguese offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.Core SkillsHands‑on IT support for employees (hardware & software troubleshooting)Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) supportWindows device setup, configuration, and maintenanceHardware lifecycle management (procurement, deployment, ITAD)Endpoint management tools (Microsoft Intune / Endpoint Manager)ITIL framework knowledge (incident, problem, change management)Strong organisational and communication skillsCustomer‑focused, service‑oriented approachPro‑active attitude and willingness to learn moreKey ResponsibilitiesProvide first‑line and second‑line IT support for Sedgwick employees.Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues.Support Microsoft 365 applications and collaboration tools.Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).Prepare and configure new devices to company standards.Coordinate hardware rollouts, refresh cycles, and migrations.Ensure compliance with corporate security standards (encryption, antivirus, patching).Produce reports on hardware status and refresh needs.Document troubleshooting guides and vendor contacts.Other assigned duties given by central IT.Qualifications And SkillsDiploma or degree in IT, Computer Science, or related field (or equivalent experience).2+ years in IT support, asset management, or technology coordination.Strong knowledge of Windows hardware setup and troubleshooting.Familiarity with Microsoft Intune / Endpoint Manager.Proficiency in Microsoft 365 applications.Understanding of ITIL processes (incident, problem, change management).Excellent organisational and communication skills.Ability to work independently and manage multiple priorities.Compensation And Other Requirements€37,500 – €40,000 per year, depending on experience and skills.Spanish and English are mandatory; Portuguese will be considered an advantage.Flexibility to travel as required (by car, train, or plane) to Spanish and Portuguese offices.Seniority levelEntry levelEmployment typeFull‑timeJob functionInformation TechnologyIndustries: InsuranceSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. xsgfvud Sedgwick retains the discretion to add or to change the duties of the position at any time.#J-18808-Ljbffr
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