Client Specialist

Position Title¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación.Client Specialist/ Support Worker / Recovery Support AssistantSea Recovery Centre – Sotogrande / San Roque, SpainRole OverviewThe Support Worker provides day‑to‑day non‑clinical support, structure, and engagement for clients throughout their stay at Sea Recovery Centre.This role combines recovery support, hospitality, and lifestyle coordination, ensuring clients feel supported, engaged, safe, and cared for from arrival and admission through to departure. A key element of the role is actively engaging and entertaining clients in a recovery‑appropriate way, preventing isolation or boredom while maintaining professional boundaries.The Support Worker does not provide therapy or medical treatment and works under the direction of the Lead Support Worker.Key ResponsibilitiesClient Engagement, Entertainment & Daily ExperienceActively engage and accompany clients on a daily basis, providing appropriate social interaction and structured activity.Organise and participate in group trips, outings, and excursions, acting as:A guideA facilitatorA positive, motivating assistantEnsure activities are recovery‑appropriate, safe and well‑organised, and aligned with individual recovery plans.Monitor client engagement levels to prevent boredom, isolation, or disengagement.Client Journey Support (Arrival to Departure)Support airport arrivals and departures.Orientation and admission support.Day‑to‑day guidance throughout the stay.Discharge and departure coordination.Provide a calm, welcoming, and professional presence at all stages.Ensure each client feels personally cared for and supported.Appointment, Transport & Logistics SupportDrive or escort clients to therapy sessions, medical appointments with third‑party providers, airport transfers, and approved external activities.Ensure punctuality, discretion, and safety during all transportation.Coordinate closely with reception and the support team.Daily Recovery Support & StructureSupport clients in following daily recovery schedules.Encourage participation in therapy, wellness activities, and structured time.Reinforce therapeutic guidance provided by clinicians without providing therapy.Observation & Reporting (Non‑Clinical)Observe and report changes in mood, behaviour, and engagement.Escalate concerns promptly to the Lead Support Worker.Maintain clear professional boundaries: support and observation only.Emotional Support Within Clear BoundariesProvide appropriate emotional support through presence, listening, and grounding.De‑escalate distress without engaging in therapeutic interventions.Safeguarding & Client SafetyFollow safeguarding protocols and escalation procedures.Maintain awareness of client safety at all times.Respond appropriately to incidents in coordination with senior staff.Practical Support & Client ComfortAssist with practical needs such as shopping for essentials and day‑to‑day logistical support.Ensure client comfort while maintaining respectful boundaries.Documentation & HandoverComplete daily notes, shift handovers, and incident reports accurately and on time.Ensure documentation is factual and GDPR‑compliant.Service Excellence & Client SatisfactionDeliver exceptional client service at all times.Proactively address client needs and reasonable requests.Contribute to a positive, engaging, and supportive environment.Ensure clients feel looked after, engaged, respected, and valued.Teamwork & Professional ConductWork collaboratively with the support team and reception.Maintain discretion, confidentiality, and professionalism at all times.Represent Sea Recovery Centre in line with its premium brand standards.Reporting LineReports to the Lead Support Worker. Works in coordination with Reception and under the therapeutic guidance of the Lead Therapist.Key Requirements (Essential)Fluent English(spoken and written) – essential.Valid EU driving licence – Category B.Legal right to work in Spain.Experience working in hospitality, preferably in high‑end or client‑facing environments.Experience working in a health, wellbeing, or care environment.Proven ability to work effectively within a team.Comfortable workingflexible hours , including evenings, weekends, and rotational shifts.The Ideal CandidateEmotional intelligence and self‑regulation , remaining calm, grounded, and professional in emotionally charged situations.Strong observational and situational awareness , with the ability to notice subtle changes in mood, behaviour, or engagement.Clear professional boundaries , with a strong respect for structure, confidentiality, and reporting lines.Clear and confident communication skills , including accurate handovers and timely escalation of concerns.Reliability and accountability , with consistent punctuality and follow‑through.Team‑first mindset, contributing positively to team culture and collaboration across departments.Flexibility and adaptabilityin a dynamic residential environment.Important NoteThis role is not a therapeutic or counselling position. Applicants must be comfortable supporting the therapeutic programme without providing advice or treatment, and operating strictly within the defined scope of the role.What We OfferA structured and supportive working environment.The opportunity to work within a multidisciplinary team.A role with real responsibility and purpose.Ongoing training and professional development. xsgfvud Competitive compensation aligned with experience.#J-18808-Ljbffr