Responsable de Experiencia Cliente

**Privacy Policy – Additional Information on the Processing of Personal Data**The data controller is Barceló Gestión Hotelera, S.L. (hereinafter, “BGH”), with registered office at c/ José Rover Motta, 27, 07006, Palma. If you have any questions regarding data protection, you can contact BGH’s Data Protection Officer at your participation in recruitment processes. Certain data fields are mandatory; refusal to provide them will prevent registration on BGH’s portal.Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.Legal basis: This processing will only take place with the candidate’s consent. By completing the form and providing the necessary data, the candidate is deemed to consent to processing for this purpose. BGH may provide a test to participate in the recruitment process; refusal to take it may prevent registration on BGH’s portal.Legal basis: This processing will only take place with the candidate’s consent. Sending job-related communications by electronic means. BGH will send registered candidates specific job offers suited to their professional profile.Legal basis: This processing is necessary for the legitimate interests of BGH. Sharing your personal data with other BGH entities to manage your participation in related recruitment processes.Legal basis: This processing will only take place with the candidate’s consent.Personal data will be processed while you remain registered on BGH’s platform. Once you deregister, your data will be duly blocked and made available to competent Public Administrations, Judges and Courts, or the Public Prosecutor during the statute of limitations for actions arising from the relationship with the candidate and/or legally established retention periods. BGH will physically delete your data once these periods have expired.If the candidate has consented, data may be shared with other BGH companies to manage recruitment processes in which the candidate participates.In addition, BGH works with third-party service providers who process data on behalf of BGH as part of their service provision. Specifically, BGH may engage providers operating in, but not limited to, the following sectors: legal advisory, multidisciplinary professional services, technology service providers, and IT service providers.The candidate may exercise rights of access, rectification, and erasure of data, request restriction of processing, object to processing, request data portability, and not be subject to automated individual decisions. Requests should be sent in writing to the Data Protection Officer at c/ Josep Rover Motta, 27, 07006, Palma de Mallorca, or by email to ** **, attaching a copy of your ID, NIF, or official identification document.The personal data processed by BGH are those collected during the candidate’s registration process on this website. The candidate guarantees that all data provided to BGH are owned by them or that they are authorized to share them.Candidates who believe their data protection rights have been violated may contact the Data Protection Officer mentioned in section 5.In any case, data subjects may also contact the **Spanish Data Protection Agency**, the supervisory authority for data protection matters:Responsable de Experiencia Cliente - Occidental Jandía Playa page is loaded## Responsable de Experiencia Cliente - Occidental Jandía Playalocations:Occidental Jandía Playa, Las Palmas, Españatime type:Full timeposted on:Posted Todayjob requisition id:JR9053Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:* ### Royal Hideaway Luxury Hotels & Resorts* ### Barceló Hotels & Resorts* ### Occidental Hotels & Resorts* ### Allegro Hotels• Conocer el nivel de satisfacción de los clientes del Hotel.- Realización de entrevistas a clientes.- Llevar a cabo un estudio los cuestionarios de los últimos meses.- Solucionar los problemas que pudieran plantearse y que afectaran a la satisfacción de los clientes durante su estancia en el Hotel.• Realizar trabajos propios del área operativa con el fin de estar en contacto con el personal, los clientes y conocer el funcionamiento de dicha área.• Estudiar el equipamiento utilizado en el departamento (cantidad y estado).• Identificar y atender las posibles quejas o reclamaciones, difundiéndolas y dando el seguimiento con los departamentos involucrados, hasta que se resuelvan.• Proporcionar información al resto de los departamentos sobre huéspedes especiales o situaciones de relevancia.• Promover las ventas de servicios y productos extras.• Proyectar una imagen positiva a los huéspedes haciendo que experimenten simpatía y fidelidad hacia la empresa.• Formación: Grado en Turismo, Máster en Marketing o similar, imprescindible formación específica en calidad turística.• Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.• Idiomas: inglés alto, valorable otros idiomas.• Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.• Organización y planificación.• Alta capacidad de autogestión.• Habilidades comunicativas.• Capacidad de análisis y síntesis.• Flexibilidad.# **Your benefits:**\*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.\* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.\*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.\* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better futureAs one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:1. Exclusive discounts on hotels and travel for you, your family, and friends.2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.3. Ongoing discounts with various companies related to leisure and free time. xsgfvud 4. Special offers with product and service companies.5. Exclusive agreements with different training and business schools# **Contract type:**Substitute (duración determinada)#J-18808-Ljbffr