Field Support Engineer

hace 6 días


Barcelona, España Avaso Technology Solutions A tiempo completo

Field Support Engineer at AVASO TechnologyHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Employment Type: Full Time ContractCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are seeking an experiencedField Support Engineerto join our team inBarcelona, Spain.The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.Provide technical support as point of contact for IT for the site.End-user desktop, laptops, office IT with smart hand support for network and servers.Installation support for various software on end user systems and servers when requiredNew users onboarding preparing IT assets and tools.Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.Executive / VIP support.Coordination and remote hand support to backend team for Network & server smart hand support.IP phone, Video conference support, Level 1 Multifunction Printers support.Supporting midrange servers.Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.Handing tickets on ServiceNow or similar ticketing system.Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.Troubleshooting MS Windows 10.Troubleshooting MS Office 365 issues for end-users.Office IT Asset Management.Coordinate external vendors when engaged for support.Work independently and coordinate inhouse IT projects.Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team useShould provide technical guidance to Site Tech, prioritization on workload and resource capacity planningAsset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.~ In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.~ Knowledge & experience with ServiceNow or similar ticketing system.~ Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.Join adynamic and innovative teamwith a global presence.Work withcutting-edge technologiesto shape the future of IT solutions. xsgfvud AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.


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