Product support manager

hace 1 semana

Madrid, España Bending Spoons A tiempo completo

Product Support Manager at Bending Spoons¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.We’re building one of the all‑time great companies by acquiring digital businesses and leveraging our platform of expertise, technology, data, brand, talent and culture. We invest proceeds into making our platform more powerful and acquiring new businesses, combining investor capital allocation with a hands‑on operator approach.A few examples of your responsibilitiesObsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible, typically in writing and in English.Champion a user‑centric approach when it comes to product.Identify frequent issues and opportunities, and share feedback with relevant teams so that we can keep improving our products.Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least) appreciated.Prepare FAQs and improve our customer care notes and document support.What we look forReasoning ability.You solve complex problems from first principles, structure your ideas sharply, resist biases, and focus on the details that matter.Drive.You’re extremely ambitious, take initiative, effort, and tenacity that matches that ambition, feel deeply responsible for your work, and hold yourself to a high and rising bar.Team spirit.You give generously without expectation of return, support the best idea rather than your own, are always willing to get your hands dirty, and are reliable, honest and transparent.Proficiency in English.You read, write and speak proficiently in English.What we offerIncredibly talented, entrepreneurial teams.Work in small, result‑oriented, autonomous teams alongside some of the brightest people in your field.An exceptional opportunity for growth.We hire individuals of outstanding potential and place them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars.Competitive pay and access to equity.Typical annual salary ranges from £41,255 in London to €39,892 elsewhere in Europe, with higher ranges for experienced candidates. Permanent contracts may include equity at a discounted price.All these benefits.Flexible hours, remote working, unlimited backing for learning and training, top‑of‑the‑market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location.Commitment & contractPermanent or fixed‑term, full‑time.LocationMilan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.The selection processIf you pass screening, you’ll take on a few tests designed to assess how you approach unfamiliar problems, possibly several hours long. Successful candidates are invited to a series of interviews. We set the bar high and won’t extend an offer until we’re convinced we’ve found the right candidate.Bending Spoons is an equal opportunity and affirmative action employer. We consider all applicants and provide reasonable accommodations for individuals with disabilities. xsgfvud If applying again after a previous application, we recommend waiting at least one year.#J-18808-Ljbffr

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