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Join aA continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.leading financial services companyin the vibrant city ofLimassol, Cyprus , as aRetention Agent . If you’re fluent inFrench , have experience infinancial services or Forex , and are passionate about building client relationships, this is your chance to shinePosition:Retention AgentLocation:Limassol, CyprusEmployment Type:Full-timeWork Model:On-siteWhat You’ll Do:Client Relationship Management:Build and nurture strong, lasting relationships with clients by providing outstanding service.Retention Strategy:Develop and execute strategies to reduce churn and boost customer loyalty.Account Monitoring:Regularly review client accounts to identify risks, opportunities, and areas for growth.Upselling & Cross-Selling:Recommend additional services or products that align with client goals.Market Updates:Inform clients about market trends, news, and economic developments relevant to their trading activities.Issue Resolution:Serve as the primary contact for client issues, delivering timely and effective solutions.Reporting:Prepare and present reports on retention activities, outcomes, and KPIs to management.Compliance:Ensure all interactions comply with company policies, regulatory standards, and industry best practices.What We’re Looking For:Language Skills:Native or fluent inFrench , with a good command ofEnglish(both verbal and written).Experience:Proven success in a similar role within theFX/Forex industryorfinancial services .Financial Knowledge:Strong understanding of financial markets, Forex trading, and related products.Communication Skills:Excellent interpersonal and negotiation abilities.Customer-Centric Approach:Dedicated to providing tailored solutions for client needs.Analytical Skills:Ability to analyze data, identify trends, and make market-driven decisions.Problem-Solving:Proactive and adept at resolving client concerns.Technical Proficiency:Skilled in using CRM systems, trading platforms, and related software.Working Hours:Monday to Friday, 09:00 AM - 06:00 PMWhat’s On Offer:Attractive Compensation:Competitive salary with performance-based bonuses.Professional Growth:Opportunities for career development and continuous learning.Dynamic Environment:Be part of a multicultural, international team in a top Forex company.Health Benefits:Private medical insurance.Perks:Team-building events, social activities, a company discount card, and moreYour Next Career Move Starts Here xsgfvud Join a forward-thinking company where your expertise is valued, and your growth is supported.#J-18808-Ljbffr
