Customer Services Specialist

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.OverviewReporting to the Customer Service Manager, Customer Service Specialist is responsible for acting as a liaison between customers and company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.ResponsibilitiesKey AccountabilitiesThe key deliverables to be achieved and the ongoing responsibilities of the role are:Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way.Provides customers with quality service, providing continuous accurate information about the status of their ordersIdentifies and assess customers’ needs to achieve satisfaction.Takes ownership of customers issues and follows problems through to resolution.Follows communication procedures, guidelines and policies.Maintains an orderly workflow according to prioritiesInterfaces with Sales team to review customer needs and to report sales.Confirm of orders, invoicing, refunds.Interfaces with Planning team to coordinate client orders, forecast and productions lead time.Maintains weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.Internal NetworkingThis position requires cooperating with different company departments, Quality Assurance, Regulatory, Quality Control, Marketing, Finance, R&D and the other team members of the Supply Chain group.QualificationsMinimum Knowledge & Experience required for the positionEducationRequired: Ciclo Formativo de Grado Superior in in any related subject with the supply chain areaValuable: Any additional degree higher than that required in the previous section • ExperienceProfessional experience is required, minimum of 5 years in a similar position • Additional skills/KnowledgeSoftware: Fluency in Office Tools (Excel & Word), Valuable advanced knowledge in SAPLanguage: Fluency in Spanish or Catalan. Medium knowledge of English (reading, writing and speaking)Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.Skills & CapabilitiesThe ideal candidate for this position will exhibit the following skills:Time management skills in order to work on several different projects at the same time.Flexibility in order to work with and provide support for a number of people.Experience in providing demonstrations and writing technical reports.Teamwork and interpersonal skills.Oral and written communication skills.Reflects values of Werfen in the quality of work and working relationship.Travel RequirementsNAIf you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.Werfen appreciates and values diversity. xsgfvud We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.#J-18808-Ljbffr