FIELD SERVICES OPERATION EXCELLENCE AND TOOL EXPERT

¿Do you dare to lead the digital transformation to create a more sustainable world?? Schneider Electric - We are your Energy Technology Partner.Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.Are you ready to lead the digital transformation to create a more sustainable world?If you are up to challenge your creativity and make an impact, we are excited to welcome youMain Mission: The Operation Excellence leader is in charge to lead Field Service (FS) operation performance towards excellence by improving processes, governance and efficiency of tendering and Execution in countries, leveraging tools and digitization.You are in charge of planning and implement FS global strategic initiatives through the Annual Execution Plan (AEP) - (Safety/Cyber/Productivity (including Subcontractor)/Tendering & Delivery/Readiness to launch new offers) on top of local plan.You are responsible for productivity, efficiency and cost optimization of the Field Services execution organization. This role works as the data analytics center for the execution team and is responsible for deriving meaningful insights for continuously improving the processes within the function.Activities and areas of responsibility:Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP). Ensure progress review on initiatives across Safety & Cybersecurity, Customer Satisfaction, Partners, Productivity, Tendering and Delivery domainsOperating model & E2E service processes and playbooks deployment and complianceDigitization – Ensure good implementation & adoption of FS Execution tools and global applications and productivity tools and FSR enablement, cybersecurity.Responsible to drive initiatives through the Field Services Execution organization to improve productivity through efficiency creation on time: Standard time, labor utilization (Utilization rate/ billable rate/ overtime)Hourly rate processOrganizational efficiency (capacity planning/ structure ratio/ under or over absorption).Cost management – warranty costs, project costs for improved GMBalance score card reporting and monitoring for Services ExecutionBusiness analytics for Execution – support coverage/footprint, product failure rates, open work orders, timesheet adherence, efficiency, trackingSPS deployment within Execution and Process Excellence/ continuous improvement programsKey Success Factors: Ability to build trust, engage cross functional teams, manage conflicts and create win-win relationshipAbility to manage and understand the data, evaluate the trends and address the proper actions to mitigate all deviationsKey Performance Indicators (KPI's): FS Execution Balance Scorecard, KPI’s improvmentP&L/FS Gross Margin management : build productivity plan with action and numbers to be translated in P&L, by FS driver (Workforce Efficiency, Sucontracting, Projects Gross Margen improvement, Supply Chain & Procurement), follow-up progress with team and Finance Business Partner through Gross Margin Analisys of Change, actual and forecast, anticipate & mitigate issues if any.What qualifications will make you successful for this role?Education Engineering and/or Business University DegreeTechnical requirements Field Service business & strategy knowledge, Field Service Finance understanding, understanding of SAP modules and how they integrate/influence other data toolsLanguage requirements English fluency is a mustOther Key Considerations• Adhere to all Health and Safety directives – our safety first culture means we can all work securely• Adhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction.• Maintain a professional and flexible attitude towards the company and its customers.• Ensuring customer satisfaction levels are continually improved – the best service possible is our main goalWhat will you get?We adapt to you: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.We take care of you: With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.We empower you: With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. You will have life insurance for your protection. We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts. With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.Why Schneider Electric?As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life.Great people make Schneider Electric a great company.DisclaimerWe are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower xsgfvud We are committed to creating a workplace where every voice is heard.