Head of Monitoring

Social Discovery GroupPor favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.(SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - , DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.We bring together a team of like‑minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.Head of IT Monitoring TeamWe are looking for aHead of IT Monitoring Teamto lead two teams—24/7Duty Admins (L1)andTechnical Monitoring Specialists —and to design, develop, implement, and operate a comprehensive monitoring service that ensures stability, performance, and security of our IT infrastructure and products.Your main tasks will be:Provide strategic leadership, set team goals aligned with company objectives, and own the roadmap for advancing monitoring capabilities.Build, operate, and evolve the monitoring stack ( Zabbix, Grafana, Prometheusand others) with strong support formicroservicesand cloud monitoring ( AWS CloudWatch / Azure Monitor / Google Cloud Monitoring ).Ensure timely detection and resolution of alerts, increasing the share of incidents resolved by the L1 duty team without escalation; establish procedures based onITILand manageSLAs .Collaborate with IT/product teams to smoothly transition new monitoring solutions into production, and maintain clear operational documentation and runbooks.Develop people: upskill teammates, define a transparent career ladder, and prepare regular reports with operational metrics and team results.We expect from you:Proven leadership running monitoring/observability teams in companies withhigh‑loaded web systems .Strong knowledge of monitoring protocols, tools ( Zabbix, Grafana, Prometheus ), methodologies, and best practices; proficiency in monitoringmicroservices .Hands‑on experience withRCApractices for critical events and withcloud monitoring(CloudWatch, Azure Monitor, Google Cloud Monitoring).Excellent communication skills and responsibility; experience building teams, developing people, and giving regular feedback;English B2+.Nice to have:ITIL Foundationcertification; familiarity withAIOpsand AI‑driven monitoring;full‑stack developmentexperience to build internal tools, integrations, and dashboards.What do we offer:REMOTE OPPORTUNITYto work full‑time;Vacation28 calendar days per year;7 wellness days per year(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;Bonuses up to $5000for recommending successful applicants for positions in the company;50% payment forprofessional training, international conferences, and meetings;Health benefits.According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self‑purchase of health insurance or on doctors’ fees for yourself and close relatives (spouse, children);Workplace organization.The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co‑working locations. xsgfvud In the other locations, the company provides reimbursement of workplace costs up to $1,000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co‑working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;Internal gamified gratitude system:receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.#J-18808-Ljbffr