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Community Operation Manager
hace 2 semanas
Gerente de Operaciones (Región de Habla Hispana) / Operation Manager (Spanish-speaking Region) Responsibilities Manage daily operations of the Spanish-speaking community , including content posting, user engagement, and community maintenance on platforms such as Telegram, Discord, Twitter, Facebook, and others. Plan and execute online/offline activities tailored for the Spanish-speaking region (e.g., AMA sessions, airdrops, trading competitions) to expand brand influence and drive user growth. Create and translate Spanish-language content , including platform update announcements, trading bot tutorials, market analysis, and activity promotions, ensuring the content is professional, engaging, and culturally relevant to the local audience. Promptly respond to user inquiries, resolve product-related questions (e.g., trading bot usage, deposits/withdrawals, KYC), and enhance user satisfaction and retention. Monitor community feedback, collect user suggestions, and assist the product team in optimizing platform features and Spanish localization . Analyze community data (activity levels, growth, feedback) and regularly report on operational performance. Requirements Native or fluent Spanish proficiency (C1/C2 level) , with excellent Chinese or English communication skills (internal company communication primarily in English/Chinese). At least 1 year of experience in community operations or community management; experience in cryptocurrency, blockchain, or finance industries is preferred. Familiar with basic cryptocurrency trading knowledge (e.g., BTC/ETH trading, quantitative strategies); interest in or hands-on experience with trading bots is a plus. Proficient in using community tools such as Telegram, Discord, and Twitter, with strong content creation and user interaction skills. Proactive, responsible, able to independently handle user issues, and flexible in working across relevant time zones (e.g., LATAM or European time zones) . Passionate about the cryptocurrency industry, with enthusiasm for Web3 and automated trading.
