Customer Service Agent, Malaga Airport

Overview

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Are you our Customer Service Agent?

We are looking for motivated and customer-focused individuals to join our team in Malaga. The role requires flexibility, reliability, and a strong commitment to delivering excellent customer service. You will support airport operations across check-in, gates, and arrivals during busy travel periods. A professional attitude and the ability to work in a fast-paced environment are essential. This role is based at AGP Airport, but some travel may be required to support operations around our network.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here

In this role you will be responsible for:

As a Customer Service Agent, you will be responsible for delivering outstanding customer service across all core airport operations. You will be capable and confident in covering the three main customer service positions: Check-in, Gates, and Arrivals, ensuring a smooth and positive experience for Norwegian customers at every touchpoint.

The most important function of a Customer Service Agent is to deliver outstanding customer service, always proactively supporting and assisting Norwegian customers. You must maintain excellent professional conduct and high grooming standards at all times. A strong understanding of Norwegian policies and strict adherence to Norwegian gate bag procedures and accurate revenue collection is also required.

- You are our ideal candidate if:
- Relevant experience in a customer service role within the service/travel industry.
- Strong communication skills, both verbal and written.
- Ability to work effectively with peers during unsociable hours.
- You have good English language skills

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Opportunity to join our share saving plan

Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Do you have any questions?

Or need any help with your application? We are here to support you, please contact:

Front of House Manager

“We care for each other, our customers and our environment as we navigate the skies — the Norwegian way”

Fasten your seatbelt for an exciting journey

Location: Spain

The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.

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