Site Lead, Operations
hace 1 semana
Overview
Key job responsibilities:
Responsibilities
- Managing an environment concerning the delivery of Amazon orders direct to customers, handling rising volume and complexity, on a 24/7 basis.
- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs).
- Driving operational goals and metrics for the Delivery Station and communicating the vision to the team.
- Presenting operational metrics regularly to the senior leadership team.
- Problem-solving to close gaps between performance and goals.
- Hiring and developing top talent; creating and implementing a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
- Collaborating with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.
A day in the life
The Ops Manager leads an operation for +15k packages, overseeing On-The-Road execution with DSPs and Drivers, and develops strategies to streamline these operations. Leads a team of 7 managers and +100 associates, owning problem-solving and decision-making escalations on behalf of the team. Fosters a culture of safety and is responsible for protecting service levels, monitoring, and improving driver and associate performance. Assembles the right team, defines the tracking strategy, and controls the operation to ensure timely and successful last-mile delivery.
About the team
Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and applies industry practices and technologies. Understands business priorities and customer needs, translating them into the right solutions. Brings an operations perspective to decision-making with strong business acumen; collaborates with finance for cost-benefit analyses. Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.
Basic Qualifications
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Fluent in Tamil and English.
- 5+ years of employee and performance management experience.
- 5+ years of operational experience.
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience.
- 6+ years People Manager experience.
- 6+ years of performance metrics, process improvement or lean techniques experience.
- Master’s degree.
- Lean/Six Sigma Certification.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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