Oracle Voice Engineer

hace 3 semanas

Pontevedra, España Lognext A tiempo completo

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.

We are looking for a talented Voice Engineer professional to join our team.

Responsibilities:

- Design, upgrade, install and troubleshoots networking collaboration devices and software (CUCM/UNITY/UCCX/ISR/SBC).
- Special focus on SBC - Candidate has already built and upgraded a CUCM cluster from scratch, configured a full dial plan.
- Deploy Jabber over MRA and configure SSO authentication .
- Maintain the integrity of the as needed to meet SLAs.
- Maintain and update documentation.
- Review event logs, packet captures, etc. root cause analysis.
- Assist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services.
- Service Desk ticketing system (Service Now).
- Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to resolve technical issues effectively and expeditiously.
- Implement and monitor security policies, documentation standards, and operational procedures.

Skills:

Essential:

- 5 to 7 years’ experience working in IT infrastructure environments.
- Knowledge of different VoIP protocols (SIP, H323, RTP, MGCP…) and voice gateways.
- Experience on large voice infrastructure, mainly Voice Oracle Infrastructure (SBC, ECB)
- Large experience on voice troubleshooting (Translator X, Wireshark, RTMT….)
- High English spoken and written fluent (B2+/C1)
- Strong organizational skills with the ability to multi-task
- Team and collaborative working to develop and deliver appropriate solutions skills.
- Experience of delivering strategic priorities within strict timelines.
- Customer service-oriented skills.

Desirable:

- Knowledge of different recording environments (NICE, IPC, VERBA…)

Job Conditions & Benefits:

- Permanent contract.
- Madrid, Spain.
- Competitive salary. Flexible payment plan.
- Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.

Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.

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