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IT Support Field Engineer
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WE’RE HIRING: IT Support Field Engineer L2 – Spain
Company Overview
A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.
- Operating in 190+ countries
- Supported by 6,000+ skilled engineers globally
- Serving 200+ enterprise clients across multiple industries
The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.
Project Overview
The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.
Role Summary
The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.
Requirements
Key Responsibilities
- Provide Level 2 onsite and remote IT support to end users
- Troubleshoot and resolve hardware, software, and connectivity issues
- Support desktops, laptops, printers, servers, and peripherals
- Escalate unresolved incidents in accordance with SLA and ITIL processes
- Ensure high customer satisfaction and service quality
Software & Application Support
- Windows OS installation, configuration, and troubleshooting
- Microsoft Office and enterprise business applications
- Email, VPN, and collaboration tools
- User account and access management
Hardware & Devices Supported
- Desktops and laptops: Dell, HP, Lenovo
- Printers: HP, Lexmark, IBM
- Servers and related infrastructure
- Peripherals and end-user accessories
Asset & Stock Management
- Maintain accurate asset inventory and documentation
- Perform device deployment, replacement, and decommissioning
- Coordinate hardware refresh and lifecycle management
- Update asset and ticketing systems
Remote & Multi-Site Support
- Provide remote support for distributed user environments
- Travel to client sites as required
- Collaborate with centralized service desk and regional teams
- Support multiple customer locations across Spain
Additional Responsibilities
- Deliver VIP and Director-level support with a white-glove service approach
- Follow ITIL best practices and organizational procedures
- Document incidents, changes, and resolutions clearly
- Support IT rollouts, upgrades, and project initiatives
Required Skills & Qualifications
Educational Qualifications
- CompTIA A+ Certification (mandatory)
- Baseline OEM Certifications (any of the following, depending on assignment):
- Dell Desktop / Laptop
- HP Desktop / Laptop / Printer
- Lenovo Desktop / Laptop
- Lexmark Printer
- IBM Printer
- Server technologies
Essential Skills
Behavioural
- Strong customer service and interpersonal skills
- Proven experience supporting VIPs and Directors
- Professional communication and white-glove service mindset
- Ability to work independently and manage priorities
Technical
- Strong Level 2 onsite IT support expertise
- Advanced troubleshooting and problem-solving skills
- Experience in enterprise IT support environments
Language Skills (CEFR Levels A1–C2)
- English: Proficient (minimum B2 )
- Spanish: Proficient (minimum B2 )
Experience Requirement
- 2–4 years of relevant IT support or field engineering experience
Benefits
Why Join Us
At Excis , your work makes a real impact. As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.
We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.
