Customer Success Representative
hace 2 días
Join the team powering the future of vision AI
Hello, hola, 你好, こんにちは, नमस्ते, hallo, bonjour
Thanks for stopping by We know your time is valuable, so here's what makes Ultralytics special.
⚡ Who we are
At Ultralytics , we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models , we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications.
Following our $30M Series A round , we're expanding rapidly across our global hubs in London, Madrid, and Shenzhen . This is an opportunity to join a fast-scaling, high-performance team that's redefining the future of vision AI, where ambition meets impact, and ideas become reality.
We move fast. We build boldly. We execute with purpose. And we do it together.
About the role
As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using Ultralytics YOLO across their products and workflows. Your mission is to keep customers engaged, supported, and confident in their use of our tool, so they stay and grow with us.
You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide customers toward self-sufficiency by connecting them to key resources like our documentation , YOLO model guides , and how-to tutorials .
Working from our Madrid hub, you'll partner closely with our CS Enterprise team and Account Executives, who own strategic enterprise relationships. You’ll ensure clean operations, proactive risk management, and smooth execution, while identifying and escalating signals of expansion opportunities for AEs to pursue.
This role is ideal for a highly organized, proactive operator with 3–4 years of customer-facing experience in SaaS or technical products, who’s comfortable with detail, responsive communication, and translating technical questions into clear, actionable solutions.
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