Data Center Operations Manager, Nights, Data Center Operations

Data Center Operations Manager, Nights, Data Center Operations

Job ID: 3132309 | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.

• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.

• Develop career paths for employees and update internal tools.

• Recruit and train data technicians to ensure appropriate staffing levels.

• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.

• Act as the subject matter expert across all aspects in data center operations.

• Ensure all operational KPIs and metrics are measured and met.

• Inspire and guide improvement in team process, technology innovation and automation.

• Manage large scale events (outages) and act as the call leader.

• Improve work‑flows and throughput for data center operations.

• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.

• Maintain the on‑call schedule coordinating absence and vacations.

• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

This is a night shift/overnight role: It will require working overnight hours between 6pm-8am. Work schedule is a standard 40‑hr work week. Specific days and hours may vary depending on schedule needs.

A day in the life

The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Basic Qualifications

• 2+ years of people management experience.

• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities experience.

• A Bachelor's degree or 4+ years of professional or military experience in an IT‑related field.

• 2+ years of experience with Networking, or Computer hardware.

Preferred Qualifications

• Experience in technical writing in a relevant field.

• Experience with project management.

• Networking experience and knowledge of cabling best practices.

• In‑depth hardware architectures knowledge and troubleshooting experience.

• Experience with system management tools and client/server environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, Berwick – 78,400.00 – 137,300.00 USD annually

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