Customer Service Specialist
hace 2 semanas
Monteloeder, Elche, Alicante | SuanNutra Group
At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.
This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and Logistics teams.
Your main responsibilities
- Act as the main point of contact for customers regarding orders, deliveries, documentation and operational inquiries.
- Support the Sales team by ensuring accurate and timely order management and customer follow-up.
- Enter and manage commercial orders in the ERP system.
- Track offers, opportunities and pending orders in the CRM system.
- Prepare, send and follow up on technical and commercial documentation (CoAs, specifications, SDS, etc.).
- Coordinate order follow-up with Purchasing, Quality, Operations and Logistics teams.
- Monitor delivery deadlines and proactively communicate any deviations.
- Manage samples coordination and follow-up.
- Support customer complaint management in coordination with the Quality Department, especially when Sales Managers are travelling or attending trade fairs.
- Ensure compliance with agreed commercial conditions, payment terms and internal procedures.
What we are looking for
- FP Superior in Administration, International Trade, Logistics, Customer Service or similar.
- (University degree is a plus, not a requirement.)
- 2–4 years of experience in Customer Service, Sales Administration or Order Management roles in B2B environments.
- Experience in regulated sectors (ingredients, food, nutraceuticals, pharma) is a strong plus.
- High level of English (mandatory). Spanish required.
- Comfortable working with ERP systems and CRM tools.
- Strong organizational skills, attention to detail and a customer-oriented mindset.
What we offer
- A stable role in a growing international group.
- A collaborative environment with close interaction between Sales, Quality and Operations.
- Exposure to an international B2B customer base in a regulated industry.
- Opportunity to grow within the Customer Service / Operations area.
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra GroupAt Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra GroupAt Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra Group ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra GroupAt Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra Group At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment. This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra Group At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment. This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra Group At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment. This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 1 semana
Elche, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra Group At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment. This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Specialist
hace 2 semanas
Elche, Alicante, España SUANNUTRA A tiempo completoMonteloeder, Elche, Alicante | SuanNutra GroupAt Monteloeder, we are looking for aCustomer Service Specialistto join our team and support our commercial and operations activities in a B2B, regulated environment.This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and...
-
Customer Service Agent
hace 2 semanas
Elche, España Hummel A tiempo completoBuscamos una persona para cubrir el puesto de Customer Service con las siguientes responsabilidades: - Control de pedidos de comerciales - Atención al cliente - Creación de Packing List - Gestión de albaranes Necesitamos personas que tengan las siguientes características personales: - Proactividad - Dinamismo - Don de gentes Las calificaciones...
