Customer Service with French
hace 5 días
An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French-speaking customer portfolio . The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.
This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.
Key Responsibilities
- Serve as the main point of contact for French-speaking customers , coordinating closely with sales and internal teams.
- Manage customer orders end to end, from order entry through shipment and invoicing.
- Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
- Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.
- Support the sales team with account-related operational issues, including carrier incidents and delivery constraints.
- Address customer complaints promptly, ensuring appropriate follow-up and escalation where required.
- Maintain accurate customer and account records to ensure efficient billing and documentation.
- Ensure adherence to internal processes, policies, and compliance requirements.
Profile Sought
- Degree-level education or equivalent professional experience.
- At least 3 years’ experience in a customer service, customer operations, or sales support environment.
- Fluent French and English are essential (written and spoken).
- Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One ).
- Familiarity with import/export documentation is a plus.
- Previous exposure to the food and beverage industry is advantageous.
Key Competencies
- Strong customer focus.
- Communication skills.
- Proactive and solution-oriented approach.
- High attention to detail and accuracy.
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Valencia, España Private Company A tiempo completoAn international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French-speaking customer portfolio . The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle. This...
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Valencia, España Private Company A tiempo completoAn international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French-speaking customer portfolio . The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle. ¿Tiene las...
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