Sr. Ops

Job summary About Amazon At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

We are seeking an Operations and Value Stream Manager to help achieve this mission. This position will work together with interconnected facilities to ensure efficient package handling and last‑mile delivery services across the designated territory.

Responsibilities

- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

- Focus on driving and improving end‑to‑end flow value to enhance efficiency, reduce waste, and improve Customer Experience.

- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team

- Presenting operational metrics regularly to the senior leadership team

- Problem‑solves for closing gaps between performance and goals

- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering

This role requires moving across different locations within the scope of responsibility. Initially, the role requires working nights and flexible shifts to fully understand the E2E operation cycle. After that, a flexible shift is expected.

Basic Qualifications

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- 6+ years of general experience

- Solid understanding/background from Last mile operations

- English Fluency

- 5+ Years as people manager

Preferred Qualifications

- 3+ years of performance metrics, process improvement or lean techniques experience

- Master Degree

- Lean/Six Sigma Certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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