General Manager
hace 2 semanas
Amazing Relocation Opportunity General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta.
Location: Malta
Salary: €40,000
Reports to: Regional / Group Operations Lead
Direct Reports: Department Heads and wider site team
Relocation Support: Transport to Malta and accommodation provided for approximately 30 days on arrival
Role Overview:
We are looking for a polished, commercially minded General Manager to lead an upmarket, high-volume, guest-facing hospitality operation in Malta . This is the most senior on-site role, accountable for day-to-day excellence, team leadership, and delivering strong financial and guest experience results while upholding the venue’s standards and culture.
Key Responsibilities:
- Deliver results against agreed commercial targets, budgets, and operating plans.
- Drive consistent revenue growth and improve performance year-on-year.
- Spot opportunities early (and act quickly) to strengthen market position and guest demand.
- Lead all departments to ensure service, product, and operational systems are executed consistently and to a high standard.
- Take full ownership of the venue’s condition, asset care, and overall presentation.
- Set direction through strong operational oversight—identifying what’s working, what isn’t, and where to improve.
- Recruit, lead, coach, and retain an engaged, high-performing team across management and hourly colleagues.
- Put clear goals and accountability in place, including structured performance reviews and development plans.
- Manage change confidently and implement initiatives smoothly across the operation.
- Build a strong people pipeline by supporting training, progression, and internal growth.
- Create a guest-first culture where standards are non-negotiable and feedback is actively welcomed.
- Maintain excellent guest satisfaction benchmarks and protect online reputation.
- Respond professionally and proactively to guest feedback across all channels, including email and social platforms.
Candidate Profile:
- Minimum 10 years’ hospitality experience, with strong restaurant/operations exposure and senior leadership responsibility.
- Degree preferred (Hospitality Management / HRM / Culinary or similar).
- Confident, present, and highly capable leader with strong people skills.
- Excellent communication (written and verbal) with strong listening and stakeholder management.
- Commercially sharp with proven ability to problem-solve and make sound decisions under pressure.
- Fluent English required; additional languages are advantageous.
- Comfortable being highly visible and active in the operation, including long shifts and time on the floor.
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